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020 4515 9193

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TERMS AND CONDITIONS

The following terms and conditions apply to every visitor of Cube Devices. Please read these terms carefully to privilege by our services without any hassle.

AVAILABILITY

Our website is regularly updated throughout the day to ensure that we provide accurate details on product availability, and the listed lead-time is regularly updated. We endeavor to ensure availability on all our advertised items is constant; however, we cannot warranty availability. In the unlikely event that your chosen item is unavailable, we will contact you within a reasonable time to advise about the expected delivery dates. If a product that has been ordered is still not available after the indicated waiting period has elapsed, we will contact you by email or by phone to propose an extension to the waiting period or to suggest a different product. If a product is shown as being out of stock on our internet site, there is still a chance that one of our suppliers may have stock. If you wish to check this, please contact us via phone or email.

LICENSE

We Grant you a non-exclusive license to use this website subject to these Terms and Conditions.

  • May terminate this license at any time without notice to you.
  • Your access and/or use of the website constitute your acceptance of these Terms and Conditions which apply to all pages on the website and for all entry points into the website.

GENERAL

Nothing in these Terms and Conditions affects your statutory rights as a Consumer.

  • If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
  • Any waiver of a breach of this Agreement must be in writing. These Terms and Conditions state the complete agreement between the parties concerning this subject and supersede earlier oral and written communications between the parties concerning the subject matter of these Terms and Conditions. These Terms and Conditions may be modified only by writings duly signed by authorized representatives of both parties.
  • You agree that these Terms and Conditions shall control, notwithstanding conflicting or additional terms on any Purchase Order, sales acknowledgment, confirmation, or other document issued by either party. Where these Terms and Conditions may conflict with any other document, these Terms and Conditions shall take precedence.
  • Any variation of this Agreement must be in writing and signed by a duly authorized official.
  • The headings are for convenience only and shall not affect the interpretation of this Agreement.
  • Any notices given under this Agreement shall be in writing and sent (I) by first class pre-paid post to the last known address of the party, or (ii) by fax to their last known fax number; or (iii) by e-mail to the last notified e-mail address of the party.
  • The Pictures on the site are generic, please make sure the part number is correct before placing the order.

LIABILITY

Except to the extent expressly provided in 's Terms and Conditions, if applicable, makes no warranty, express or implied, or representation whatsoever regarding the website or the Content or any advertising, services, or products provided through or in connection with the website. Does not guarantee that the use of this website will be compatible with all Cube Devices and software which may be used by visitors to the site. We will be under no liability to you whatsoever whether, in contract, tort, (including negligence), breach of statutory duty, restitution, or otherwise for any injury, death, damage, or direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill, and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading, or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any malicious computer code.

WEBSITE INFORMATION

The information on this website is given in good faith and is subject to change without notice. Except to the extent expressly provided in the Terms and Conditions, if applicable, is not responsible for any inaccuracies and makes no representation, and gives no warranty as to its accuracy. The information on this website should not be relied on and does not constitute any form of advice or recommendation. By using this website, you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility. The sales information on this website is an invitation to purchase only and is not intended to be nor should be construed as an offer to enter into a contractual relationship.

ORDER PLACEMENT

These Terms and Conditions govern all sales of ’s products (the “Products”) by Seller to Customer regardless of whether Customer purchases the Products through the medium of written purchase orders or electronic orders via EDI (collectively “Purchaser Orders”). Upon receipt by Customer of an express acceptance by or upon commencement of performance by, these Terms and Conditions, the Purchase Order, as modified by ’s acceptance or order acknowledgment, become a binding contract between Customer and on the terms reflected in those documents (the “Sales Agreement”). In case of a conflict between these Terms and Conditions and any Purchaser Order, these Terms and Conditions prevail except where has expressly agreed to the conflicting term in the Purchase Order in its acceptance or acknowledgment. In case of a conflict between the Purchaser Order and ’s acceptance or order acknowledgment, the acceptance or order acknowledgment prevails. Nothing in these Terms and Conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty Products.

  • All orders are subject to acceptance and to availability of the Products ordered: is entitled to refuse any order placed by you.
  • All details you provide to us to purchase Products or services offered on our website are correct, and
  • The credit or debit card you use to purchase from us is your card or your company's card, that you are authorized to use, and that there are sufficient funds or credit facilities to cover the cost of any Products or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any Products or services.
  • Please note, may record and/or monitor inbound and outbound calls and electronic traffic for training purposes.
  • Acceptance of any order is subject to credit approval and acceptance of the order. If Customer’s credit becomes unsatisfactory, Cube Devices reserves the right to terminate upon notice to Customer and without liability to.

ORDER CANCELLATION


Orders accepted by Cube Devices can NOT be subjected to change or cancellation by a customer without the written consent of Cube Devices or its authorized representatives.
Any order canceled, replaced, or changed will have a minimum handling fee of greater than 25% - 50% of the order’s value.
If you are to cancel or change your order, you shall call our customer care service or sales support during our operational timings.
Cube Devices may reject or cancel, at their own will in case the standards are not being reached. This is done to maintain quality and provide our customers with the best customer experience.
- If the ordered product is faulty upon testing, goods damaged during in transit to our warehouse and out of stock, the customer would be fully refunded within 7 working days.

- If the product has been tested faulty (refurbished products) Cube Devices will provide an alternative for the product.

WARRANTIES & RETURNS

At Cube Devices, we are committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below:

  • Unless otherwise stated in the manufacturer's documentation, all Products delivered carry a 12-month manufacturer's warranty.
  • If you purchase Products in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these Terms and Conditions, all other terms and the implied terms or warranties relating to the supply of Products are excluded to the fullest extent permitted by law. PRODUCTS ARE NOT TESTED OR SOLD AS BEING FIT FOR ANY PARTICULAR APPLICATION OR USE UNDER SPECIFIC CONDITIONS UNLESS EXPRESSLY AGREED IN WRITING.
  • If you purchase services in the course of your business, the following provisions of this Clause shall apply. shall use its skill and expertise to carry out any contracted works (the ""Service(s)"") to a standard equivalent to that of the industry standards, and shall warrant our work as free from defects, for 30 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by services' engineers or its contracted agents. In the event of a claim arising relating to the level of skill and judgment applied in the course of providing Services, reserves at its sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s). Additionally, cannot be held responsible for equipment installed or configured when the equipment has subsequently been altered or configured by persons other than. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.
  • If at its discretion, agrees to accept the return for credit of unwanted products, the Products must be returned with ’s prior written agreement within 7 days of delivery. The Products must be unopened and in a perfect re-saleable condition. All Products returned in these circumstances will be subject to a handling fee of 25% of ’s sale price for the Products.
  • Subject to testing to verify any alleged fault, we will accept the return of defective Products for full refund or replacement at our option, if, but only if, the Products are returned within 7 days of delivery.
  • Technical support staff or Customer Support staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection or request that you return the product directly to us. If the Products are found on inspection to be defective, the cost of returning the item will be refunded to you. Authorized product returns must be sent to:
  • Offers a ""no charge"" collection, repair, and delivery service (in the only) for Cube Devices which is shown to be faulty provided that the fault is reported within 7 days of delivery. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
  • All returned Products must be accompanied by ’s Returns Material Authorization number ('RMA Number') which can be obtained by contacting Customer Support at 020 4515 9193. Returned Products will not be accepted without an RMA Number. Do not write directly on the manufacturer's packaging. Please write the RMA number on the address label provided with the Returns Material Authorization and attach it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at ’s sole discretion.
  • Not accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
  • Proof of postage is not proof of delivery, and you are therefore strongly advised to send your package by recorded delivery, registered post, or courier, and to insure the Products for their full value.
  • On receipt of the returned product, we will test it to identify the fault you have notified us of.
  • If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.
  • This warranty shall not apply if the Products have been worked upon, altered, or damaged in any way by the Customer or its employees or agents, or to Products not used by the manufacturer's instructions.
  • No software on which seals have been broken can be returned for credit. If any software discs are faulty, the manufacturer will replace them. Please note Software Licenses are non-returnable unless the Software is materially non-compliant with its specification or the physical media on which it is supplied is defective.
  • Some manufacturers require Products to be returned within 7 days or less to secure a refund. In such instances, the manufacturer's time limit will apply and therefore, will only accept a return within 7 days of purchase or the manufacturer's time limit, if that limit is less than 7 days. We can only accept the return of a defective product that does not meet the description if they are returned to us within 7 days. Beyond that period, you will be deemed to have accepted the Products, and you must therefore check the Products promptly on receipt. Please note that this period is reduced to 2 days for clearance bargains and 'NCCR', products as set out in clause 15.

THIS WARRANTY IS EXPRESSLY INSTEAD OF ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND CONSTITUTES THE ONLY WARRANTY OF CONCERNING THE PRODUCTS. FURTHER, MAKES NO WARRANTIES AS TO PERFORMANCE OR PRODUCTION, NOR AS TO EXPENDABLE OR WEARING PARTS, NOR AS TO ANY SEPARATELY LISTED ITEM OF THE PRODUCTS WHICH IS NOT OTHERWISE EXPRESSLY CONTAINED HEREIN.

PRICES

All prices are exclusive of any applicable sales taxes, for which (if applicable) the Customer shall be additionally liable. Sales taxes are usually applicable in the United Kingdom but may include other states, countries, and/or provinces.

Cube Devices reserves the right, by giving written notice to the Customer at any time before delivery, to increase the price of the Products to reflect any changes in specifications for the Products which are requested by the Customer or are necessary as a result of any delay caused by (a) the Customer's instructions or (b) the Customer's failure to provide adequate information or instructions to.

ORDER CONFIRMATION

  • We will confirm receipt of your order by email.
  • We will confirm that your order has been accepted by email.
  • We will confirm that your order has been dispatched with its tracking number by email.
  • Please note that we use the email address that you have given us either on the web, on the phone, or by fax.

PAYMENTS

There are four different ways to arrange payment, whether you are ordering online, by phone, fax, or email: Account, Credit and Debit Cards, or Bank transfer.

  • By using a secure payment system (your card is charged on the day of your order for security reasons). This can either be done online or by filling in the credit card form.
  • Please note that Bank transfers from abroad will only be accepted if the additional transfer costs are paid by the customer. Your payment will be processed when your bank transfer is received. Once your payment received, we will dispatch your Products. The processing of off-line payments may take several days.
  • Through our customer service at 020 4515 9193. If you place a high-value order, we reserve the right to contact you for further confirmation of your order details, before authorization.