RETURN POLICY

Cube Devices is committed to providing a hassle-free experience to its customers, right from the moment they purchase the product. Although we strive to ensure that everything goes smoothly, there may be times when things do not go as planned. In such cases, you can request a Return Merchandise Authorization (RMA) by agreeing to the terms and conditions mentioned below. This document explains our policies for all such scenarios. Please note that there are different policies for Business Customers and Consumers, which are listed below. It is important to notify us within 2 days of receipt of the items if there are any discrepancies between your order and the goods received.

• Business Customer" means a customer who is not a consumer.

• Consumer" means an individual who is not acting for his or her business or profession.

If an end user wishes to cancel any order then they have to inform prior dispatch otherwise Cube Devices is eligible to charge a restocking fee of up to 50%. The end user is advised to email us with the order number or PO number at support@cubedevices.co.uk or call us at 020 45159193.

If the item has already been dispatched, then the user is advised not to open the package upon arrival and return. Customers have to arrange a collection for the package within 14 days of the goods arrival. Please ensure that your item is adequately re-packaged, preferably using the original outer packaging, otherwise a re-stocking fee of up to 50% may be applied.

Please ensure that the items returned are in their original condition, unused, and with all accessories and packaging included. As the end user, it is your responsibility to arrange and pay for the return delivery and to ensure that the goods are insured against loss or damage during transit. Failure to do so may result in lost goods liability being yours.

All orders shipped directly from manufacturers are non-cancellable and non-returnable orders.

If we, at our absolute discretion, agree to accept the return for credit of unwanted products, the goods must be returned with our prior written agreement. The Goods must be unopened, with the manufacturer’s seals intact and in a perfect resalable condition. All non-faulty returns are liable to upto 50% restocking fee (depending upon circumstance) unless incorrectly supplied by Cube Devices. Supplied items must be returned in their original condition, or a re-stocking fee of upto 50% will be charged.

Accessories, manuals, software, and warranties must be enclosed in their original packaging and should be undamaged. Securely repackage the item/items in the same way that they were sent to the end user.

Faulty Items Under Warranty

If the customer encounters a fault, please raise an RMA request by agreeing to the terms and conditions below. You will need to quote our order number, the date of purchase, and the serial number of the faulty item. Once we have confirmed that the faulty product is still under warranty, one of our engineers will try to resolve your problem over the phone or via remote access.

If the problem persists, an RMA Number will be issued, and you will need to follow our standard RMA procedure. Once the item has been returned, we will
test it and fix the problem. If the item cannot be repaired, we will send out a replacement. Replacement hardware may be either new or equivalent to new and be identical or equivalent specification.

• Please raise an RMA request by agreeing to the terms and conditions below. This is required for the return of all items to Cube Devices regardless of the reason for return.

• Items should be returned in their original condition. All accessories, manuals, software, and warranties should also be enclosed in their original packaging and should be undamaged.

• Once you have received your RMA number, securely repackage the items in the same way they were sent to you (ideally inside the original outer box). If the original box is marked or damaged in any way, a restocking fee of upto 50% may be applied.

• Do not write directly on the original box/packaging.

• Ensure the package has the RMA number is clearly visible on the outer box, otherwise the package will not be accepted

• Using a label, ensure our full address is clearly displayed on the outside of the package.

• Once goods have been received and tested, we will return the replacement item to you within 10 days of receipt of the faulty item.

• Please note that any discrepancies between your PO and the goods received must be notified within two days of receipt of the items.

If goods are visibly damaged on receipt, it is very important to sign for the goods as damaged on arrival with the courier, and then contact us immediately at 020 45159193 or email us at support@cubedevices.co.uk .If items were damaged in transit, we request that you report it to us within two working days of delivery.

The following reasons can invalidate the replacement of the hardware:

• The item is not faulty against the information given on the RMA form.

• The item has been tampered with or is physically damaged.

• A wrong software is being used.

• Cube Devices reserves the right to charge 50% restocking fee if:

• There is any damage to the original packaging.

• There are missing components or accessories.

For any further questions or queries, please contact us by phone at 020 45159193 or email us at support@cubedevices.co.uk.